سياسة الاسترجاع

Thank you for shopping with LensunSolar! Our goal is 100% customer satisfaction. If something isn’t quite right, we've made the return process easy.

 

Order Cancellation

Customers can cancel transactions at any time before LensunSolar begins the shipping process.

The shipping process typically begins within 12 hours of the order placement. If you are unable to cancel an order before shipping, you can make returns through LensunSolar’s Return Policy.

 

Returns

Items purchased from LensunSolar can be returned within 30 days of delivery.

Please note that LensunSolar will not accept returns beyond 30 days of delivery (this excludes returns for defects or quality issues which can be accepted after inspection and approval by LensunSolar).

 

LensunSolar 30-Day Return Policy

For returns of products purchased online at Lensunsolar.com, customers need to contact LensunSolar customer service within 30 days of receiving the item to initiate the return process. To be eligible for return, items must be in the original packaging and unused, undamaged, unmodified, and have a return authorization number provided by LensunSolar. Proof of purchase must be provided by the customer to begin the return process. Upon receiving your package, we kindly advise keeping the original packaging handy for any potential future needs. For LensunSolar products purchased from other authorized retailers or sellers, please contact the seller where the item was originally purchased.

 

Shipping Costs

Shipping costs for product returns will be paid by LensunSolar under the following conditions:

l Product was damaged during shipping or warehouse handling

l Product defects

l Incorrect product was delivered

l Product(s) delivered were not ordered by the customer.

 

The customer is responsible for any return shipping costs when the product is returned under any conditions other than a defect or error on our part. LensunSolar does NOT accept returns of items that have been modified in any way. Any modifications will render the LensunSolar warranty null and void. Any modified products returned to LensunSolar will be shipped back to the customer at the customer’s expense. Any shipping costs that the customer is responsible for will be deducted from any refund issued to the customer.

 

Refunds

For returns related to customer preferences (not related to defects, shipping damage, or wrong product delivered) made within the 30-day return period, a 10% restocking fee will be charged.

After receiving the returned item, LensunSolar will issue a refund within 5~7 business days.