Warranty Policy

Warranty Policy

1. flexible solar panels, hood solar panel, foldable solar panels, and solar blankets are covered by a 24-month workmanship warranty provided by LensunSolar. We repair or replace defective items at our discretion. Other products come with a 12-month manufacturer warranty.

2. This warranty extends only to the original Purchaser. If gifted or resold the customer must go through the original Purchaser to claim warranty. Original order information is needed to claim the warranty.

General Conditions for Warranty Claims
For Workmanship and Material Warranty: If the Purchaser experiences any defects in materials and workmanship under normal application, such as defects and/or failures due to manufacturing or materials, it is their responsibility to contact the Warrantor’s technical support team. The technicians will provide steps and procedures to test the product(s), repair the product(s), or require the Purchaser to ship the product(s) to the technical support team if needed. Based on the outcome, the warranty service will then be effective.

Exclusions and Limitations
The warranty does not cover failures and damages resulting from normal wear and tear, improper installation, operation, storage, insufficient ventilation, inadequate maintenance, incorrect handling and transportation, unauthorized repair, modifications, conversions, additions, intentional or accidental misuse, abuse, neglect, contamination with hazardous substances, radiation, and water (unless otherwise stated by the Warrantor to be waterproof), unusual electrical stress including power surges, uncontrolled voltages and currents, excessive or deficient energy supply, system harmonics, and lightning, exposure to extreme hot or cold temperatures, and force majeure events including fires, floods, earthquakes, hurricanes, severe weather, wars, and acts of terrorism.
If the Warrantor determines that the problem with the product(s) is not due to a manufacturing defect in the Warrantor’s workmanship or materials, or otherwise does not qualify for warranty repair, then the Purchaser will be responsible for all costs incurred by the Warrantor necessary to repair, replace, and transport the product(s). The Warrantor will not be responsible for expenses related to installation/removal, electrical system tests, loss of time, or other incidental expenses.